TALK-FIGHT-SHOOT

De-Escalating & Defusing Violence

This course provides practical techniques, tactics, and strategies for de-escalating conflicts and defusing potentially violent situations. Participants will learn to recognize early signs of aggression, use effective communication to reduce tensions, and maintain personal safety while managing challenging interactions.

What You'll Learn

✓Understanding the psychology of aggression and conflict escalation.
✓Early recognition of warning signs and pre-violent behaviors.
✓Maintain situational awareness and manage personal emotions under stress.
✓Negotiated Resolution Model applications.
✓Behavioral Influence Stairway Model applications.
✓Active listening, empathy, rapport, trust, influence, and persuasion skills.
✓Crisis intervention process.
✓Case Studies and Scenario-Based Exercises.

What You’ll Achieve

At the end of this course, participants will understand how to effectively de-escalate and defuse tense situations, reduce the likelihood of violence, and foster safer interactions in diverse environments.